Q. Do you accept overseas orders?
A. Yes. We are able to ship anywhere in the world, our secure payment gateway will handle currency conversion - please select overseas shipping from the delivery options. Your package will be despatched on airmail using the most competitive carrier for your area.

Q. What shipping arrangements do you use?
A. For standard mainland UK 3-day delivery we will use the most competitive carrier depending on the size and/or weight of the package. For express next-day guaranteed delivery we use Royal Mail Special Delivery Service who will rush your package to you the NEXT WORKING DAY AFTER WE PROCESS IT. All customers requiring guaranteed next day delivery must be sure to place their order before the cut-off time, generally 4pm. Please note that customers in rural/outlying areas may experience delays in delivery, especially when using the standard delivery option. Standard 3-day UK delivery refers to working days. Working days are Monday-Friday, and we will also ship express orders placed before 4.00pm Friday, on Saturdays. Please make sure someone is around to take the delivery as IT MUST SIGNED FOR ON DELIVERY! We cannot be held responsible if you fail to receive your goods on time due to noone being available to sign for Special Delivery packages.

Q. What methods of payment do you accept?
A. We are happy to accept all major credit/debit cards online via our secure payment gateway servers, simply click the credit/debit card logos when they appear during checkout. It is also possible to pay by PayPal, you can select this during checkout. You are welcome to use the guest checkout facility if you prefer not to open an account with us. We accept sterling cheques and postal orders, please make these payable to Seventh Sun Ltd and send to our address listed below, and email us with details of your order for confirmation. Your package will be despatched when funds are cleared, please allow 3-5 extra working days.

Q. You mean you accept Visa Electron, Solo, Switch and Maestro cards online as well?
A. Yes!

Q. Do your prices include VAT, sales tax etc?
A. All prices shown on this site are INCLUSIVE of sales tax / VAT. The price you see is what you pay! All transactions must be paid for in advance in full, no credit facilities are offered.

Q. What is your refund policy?
A. Goods that are damaged or not as listed will be replaced or refunded, please contact the store for details. All other sales are final. Next Day Delivery is subject to availability and us receiving your order before the cut-off time posted on the front page - this can vary depending on sales volume and/or day of the week. If you place an order after this time then it will be processed the following day, a refund of the next-day delivery fee will only be considered if your order is placed before the cut-off time and it fails to arrive the next working day.

Q. What do I do if the site, shopping cart or payments system shows errors or is not working as it should?
A. Unfortunately due to circumstances beyond our control occasionally computer systems fail or our busy server may become overloaded. Most problems are rectified quickly, please bear with us and try again later - alternatively you can contact us at the store (during business hours) where we will be pleased to assist with your purchase.

Q. Can I book online an appointment for a piercing or tattoo at Seventh Sun?
A. Yes - please email shop@seventhsun.co.uk with your preferred date and time, which procedure and design/jewellery you require. Bookings made in advance always have priority - please note due to high demand there can be several weeks waiting time for tattoos. We will contact you to confirm the details of any appointment we make for you. There is a £10 deposit for all tattoos - no exceptions.

Q. What are your business hours?
A. Mon - Sat, 10.00am - 6.00pm GMT. Online orders/appointment requests may be placed any time and will be processed the next working day. Email enquiries are welcome 24 hours a day, we'll get back to you as soon as possible.

Q. What is your telephone number, email, address etc?
A. Calling from UK - 0208 855 6224, international +44 208 855 6224. Our email address is shop@seventhsun.co.uk .

Seventh Sun Ltd, 52 Hare Street, London, SE18 6LZ, United Kingdom.